Customer Support
Support channels and response targets
Vespasian support covers onboarding, production incidents, tenant setup, migration execution, and compliance evidence workflows.
Primary support channel
Email support@vespasian.dev for all support requests, contract requests, and security questionnaires.
Initial response targets
- Critical production issue: initial response target within 4 business hours.
- High priority issue: initial response target within 1 business day.
- Standard requests: initial response target within 2 business days.
What to include in a ticket
- Tenant ID and affected environment.
- Time of issue and impacted workflows.
- Error screenshot or API response payload when available.
Legal and procurement references
Use the legal package links below during procurement review.